I AM 000
‘I AM 000’ is a podcast produced by Triple Zero Victoria which provides life-saving call taking and emergency dispatch services to the Victorian community. It gives rare access to real emergencies and the people behind them. You will hear real audio between callers and call-takers as the patients and on-scene emergency services personnel share their stories and first hand experiences as they deal with emergencies and often challenging situations.

I AM 000
‘I AM 000’ is a podcast produced by Victoria’s triple zero service, the Emergency Services Telecommunications Authority (ESTA). It gives rare access to real-life triple zero calls and the people behind them. You will hear from the callers, patients, triple zero operators and emergency services, sharing their stories and experiences from each case.
Episodes
Friday Jul 14, 2023
”Everything will be alright”
Friday Jul 14, 2023
Friday Jul 14, 2023
11-year-old Blake Alderuccio had read a book on first aid, so he knew what to do when his Mum was suddenly stung by bees. 51-year-old Helen owned a hive of bees and was on her ride-on mower when she was attacked by a swarm, stinging her all over her body and head. She immediately started having an anaphylactic reaction. Blake called Triple Zero and spoke to ESTA Call-Taker Melissa Doyle.
Blake describes his Mum’s anaphylactic reaction. He sits with his Mum, carefully placing an icepack on her shoulders and back. Blake monitors his Mum, opens the gate and front door to give the ambulance crew access; he’s even worried about their chickens in their front yard! Call-Taker Melissa Doyle nominated Blake for a 2022 Junior Triple Hero award. She was impressed by his maturity and bravery in what were very trying circumstances.
I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.
Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Thursday Jun 08, 2023
”He ain’t heavy - he’s my brother”
Thursday Jun 08, 2023
Thursday Jun 08, 2023
Aarush Khurana witnessed his little brother’s accident - it literally happened right in front of him.
In the latest episode of ESTA's "I AM 000" podcast we unravel the incredible moment 13-year-old Aarush stepped up and rang Triple Zero after his brother was hit by a car while riding a scooter. His actions were so remarkable, he was nominated as a Junior Triple Zero Hero last year.
I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.
Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Monday Sep 26, 2022
”So, my Mum woke up with a pain in her whole body”
Monday Sep 26, 2022
Monday Sep 26, 2022
One of this year’s Junior Triple Zero Hero’s Hannah Toliat features in this I AM 000 podcast. This episode includes excerpts from Hannah’s call to Triple Zero with ESTA experienced Dispatcher and Call-Taker Kim Matta, after her Mum had trouble breathing.
11-year-old Hannah called Triple Zero when her Mum woke up “with a pain in her whole body and had a shortness of breath”. Her bravery and ability to cope with such a challenging situation impressed CT Kim Matta so much she nominated her for a Junior Triple Zero Award.
I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.
Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.
Thursday Jun 02, 2022
”Nick the Baby Whisperer”
Thursday Jun 02, 2022
Thursday Jun 02, 2022
ESTA’s Nick 'The Baby Whisperer' Smith features in this I AM 000 podcast. This episode includes excerpts from the experienced dispatcher and call-taker’s phone call helping to deliver baby Moama Hill, with dad Jarrod’s assistance.
When the expectant parents Emma and Jarrod suddenly faced the reality of delivering their own baby on the bathroom floor, they called triple zero and spoke to Nick Smith. Nick’s assistance with the delivery of Moana is his twentieth successful delivery of newborns since starting work with ESTA.
I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.
Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.